Terms & Conditions

Last updated: April 11, 2026 · Version 1.0

1. Agreement to Terms

These Terms and Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," "your") and White Hat Technology SRL ("Company," "we," "us," "our"), a limited liability company incorporated and registered in Bucharest, Romania, European Union, governing your access to and use of the Jump SSH mobile application and all related services.

By downloading, installing, accessing, registering for, or otherwise using Jump SSH through the Apple App Store, Google Play Store, or any other authorized distribution channel, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. This acceptance is equivalent to your handwritten signature and creates a binding contractual obligation. If you do not agree with any provision of these Terms, you must immediately cease all use of the Application and uninstall it from your devices.

You represent and warrant that you are at least sixteen (16) years of age, or the age of digital consent in your jurisdiction, whichever is higher. If you are between the ages of sixteen (16) and eighteen (18), you represent that your legal guardian has reviewed and agrees to these Terms on your behalf. If you are accessing the Service on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and the terms "you" and "your" shall refer to that entity.

Your continued use of the Service following the posting of any amendments or modifications to these Terms shall constitute your acceptance of such changes. It is your responsibility to review these Terms periodically for updates.

2. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

• "Application" or "App" means the Jump SSH mobile software application, including all updates, upgrades, patches, and associated documentation, made available for download on Android and iOS platforms.
• "Service" means the Application together with all related functionality, features, content, and services provided by the Company, including but not limited to SSH terminal access, SFTP file transfer, server monitoring, jump host connectivity, command snippets, and account management.
• "User" or "Account Holder" means any individual or entity that registers for, accesses, or uses the Service, whether through a free or paid Subscription Plan.
• "Account" means the personalized user profile created upon registration, which stores your preferences, connection configurations, saved hosts, SSH keys, and Subscription information.
• "Content" means any data, text, files, configurations, SSH keys, connection profiles, command snippets, or other materials uploaded, stored, transmitted, or generated through your use of the Service.
• "Subscription" or "Subscription Plan" means the tier of service selected by the User, including Free, Pro, or Lifetime, each with its own set of features, limitations, and pricing as described herein.
• "Third-Party Services" means any external servers, systems, networks, platforms, or services that the User connects to or interacts with through the Application, which are not owned, operated, or controlled by the Company.
• "Intellectual Property" means all patents, copyrights, trademarks, trade secrets, trade names, domain names, logos, designs, source code, object code, algorithms, user interfaces, and any other proprietary rights associated with the Application and Service.
• "Personal Data" has the meaning ascribed to it under Regulation (EU) 2016/679 (General Data Protection Regulation, "GDPR") and refers to any information relating to an identified or identifiable natural person.
• "Force Majeure" means any event beyond the reasonable control of the Company, including but not limited to natural disasters, acts of war or terrorism, pandemics, government actions, internet outages, power failures, or failures of third-party infrastructure.

3. Description of Service

Jump SSH is a professional-grade SSH terminal client application designed for Android and iOS mobile platforms, developed and operated by White Hat Technology SRL. The Application provides system administrators, developers, DevOps engineers, and IT professionals with secure, mobile access to remote servers and infrastructure.

The Service includes the following core features and capabilities:

• SSH Terminal Client: Full-featured Secure Shell (SSH) terminal emulator supporting SSH-2 protocol, multiple authentication methods (password, public key, keyboard-interactive), configurable terminal emulation, session management, and multi-tab concurrent connections.
• SFTP File Transfer: Integrated SSH File Transfer Protocol (SFTP) client enabling secure file upload, download, browsing, and management on remote servers with progress tracking and resume capabilities.
• Server Monitoring: Real-time monitoring dashboards displaying server health metrics, resource utilization, uptime status, and configurable alerts for connected infrastructure.
• Jump Host / Bastion Server Connectivity: Native support for SSH tunneling and multi-hop connections through intermediate bastion or jump servers, enabling secure access to infrastructure behind firewalls and private networks.
• Command Snippets Library: A personal library for saving, organizing, and quickly executing frequently used commands and scripts across multiple server connections.

The Service is expressly NOT any of the following, and the Company makes no representations or warranties in connection with such services:

• Not a hosting provider: Jump SSH does not provide, manage, or maintain any servers, virtual machines, or hosting infrastructure. The Application connects to servers owned and managed by you or third parties.
• Not a Virtual Private Network (VPN): The Application does not function as a VPN service, does not mask your IP address for general internet browsing, and does not route non-SSH traffic through encrypted tunnels for anonymity purposes.
• Not a security tool or vulnerability scanner: The Application is not designed for penetration testing, vulnerability assessment, security auditing, or network scanning. It shall not be used as an instrument for unauthorized security testing.
• Not a backup service: The Application does not provide data backup, disaster recovery, or data redundancy services for your remote servers or local device.

4. Account Registration & Security

To access certain features of the Service, you must create an Account by providing accurate, current, and complete registration information, including a valid email address and any other information requested during the registration process. You agree to promptly update your Account information to keep it accurate and current at all times. Providing false, misleading, or outdated information constitutes a material breach of these Terms and may result in immediate suspension or termination of your Account.

You are solely and entirely responsible for maintaining the confidentiality and security of your Account credentials, including your password, associated email address, and any SSH private keys stored within the Application. You agree to create a strong, unique password that is not used for any other service and to enable any additional security features offered by the Application, such as biometric authentication or application-level PIN protection.

You acknowledge and agree that you are fully responsible for all activities that occur under your Account, whether or not such activities were authorized by you. The Company shall not be liable for any loss or damage arising from your failure to maintain the security of your Account credentials. Sharing your Account credentials with any third party is strictly prohibited. Each Account is intended for use by a single individual, and concurrent use of the same Account across multiple devices by different persons is not permitted.

You must notify the Company immediately at support@jumpssh.ro if you become aware of or reasonably suspect any unauthorized access to or use of your Account, any security breach affecting your Account, or any other compromise of your credentials. The Company reserves the right to temporarily suspend your Account pending investigation of any reported or suspected security incident.

In the event that you lose access to your Account, you may initiate account recovery by contacting our support team. Account recovery procedures may require verification of your identity through the email address associated with your Account or other reasonable verification methods. The Company reserves the right to refuse recovery requests that cannot be adequately verified, in order to protect Account security.

5. Subscription Plans & Pricing

Jump SSH is available under the following Subscription Plans. All prices are denominated in United States Dollars (USD) and may be subject to applicable taxes, duties, or currency conversion fees depending on your jurisdiction and payment method:

Plan	Price (USD)	Billing	Details
Free	$0.00	N/A	Core SSH functionality with limited saved hosts, basic terminal features, and limited command snippets
Pro	$4.99	Annual (auto-renewing)	All features unlocked: unlimited hosts, SFTP transfers, server monitoring, jump host support, unlimited command snippets, priority support
Lifetime	$24.99	One-time payment	All Pro features in perpetuity, including all future feature updates for the lifetime of the Application

The Free tier provides essential SSH terminal functionality and is subject to certain feature limitations as determined by the Company. The Company reserves the right to modify the features included in the Free tier at any time. Users on the Free tier may upgrade to a paid Subscription Plan at any time.

The Pro Subscription at $4.99 per year unlocks the full suite of Application features and is billed on an annual recurring basis. The Subscription automatically renews at the end of each annual billing cycle unless cancelled by the User prior to the renewal date, as described in Section 6.

The Lifetime Subscription at $24.99 is a one-time, non-recurring payment that grants the User perpetual access to all Pro features, including any future feature updates and enhancements, for as long as the Application remains commercially available and the User's Account remains in good standing.

The Company reserves the right to modify pricing for any Subscription Plan at any time. In the event of a price increase, the Company shall provide existing Users with at least thirty (30) days advance written notice via email and/or in-app notification. Price changes shall not affect existing active Subscription periods; new pricing will take effect upon the next renewal date for recurring Subscriptions. The Lifetime Subscription price, once purchased, shall not require any additional payments regardless of future pricing changes.

6. Payment Terms

All purchases and payments for Jump SSH Subscription Plans are processed exclusively through the Apple App Store (for iOS) or Google Play Store (for Android). The Company does not directly collect, process, or store your payment card information, credit card numbers, or banking details. All payment processing is subject to the terms, conditions, and privacy policies of Apple Inc. or Google LLC, as applicable.

Pro Subscriptions are set to auto-renew by default. Your Subscription will automatically renew for successive annual periods, and the applicable Subscription fee will be charged to your App Store or Play Store account within twenty-four (24) hours prior to the end of the current billing period, unless you cancel the Subscription at least twenty-four (24) hours before the renewal date.

To cancel your Pro Subscription auto-renewal, you must manage your Subscription through the settings of your Apple App Store or Google Play Store account. Cancellation instructions vary by platform: on iOS, navigate to Settings > Apple ID > Subscriptions; on Android, navigate to Google Play Store > Subscriptions. Cancellation of auto-renewal will take effect at the end of the current billing period, and you will retain access to Pro features until that date. The Company cannot process cancellations on your behalf, as billing is managed entirely by the respective app store.

No partial, pro-rated, or proportional refunds shall be issued for unused portions of an annual Pro Subscription period. If you cancel your Pro Subscription mid-cycle, you will continue to have access to Pro features until the end of the paid period, after which your Account will revert to the Free tier.

The Lifetime Subscription is a one-time purchase that grants perpetual access and is non-refundable after the fourteen (14) day cooling-off period described in Section 7. The Lifetime license is personal, non-transferable, and tied to the Account under which the purchase was made.

7. Refund Policy

In accordance with the European Union Consumer Rights Directive (Directive 2011/83/EU), consumers residing in the European Union or European Economic Area are entitled to a cooling-off period of fourteen (14) calendar days from the date of purchase, during which they may withdraw from the purchase and request a full refund without providing any reason. This right applies to both Pro Subscriptions and Lifetime Subscriptions.

To exercise your right of withdrawal within the fourteen (14) day cooling-off period, you must submit a clear, unambiguous statement of your decision to withdraw by contacting us at support@jumpssh.ro. Your refund request must include your full name, the email address associated with your Account, the date of purchase, and your order or transaction reference number. Upon receipt of a valid withdrawal request, the Company shall process the refund within fourteen (14) calendar days using the same payment method used for the original transaction.

Please note that all purchases are made through the Apple App Store or Google Play Store, and refund processing is ultimately subject to the policies and procedures of the respective platform:

• Apple App Store: Refund requests for iOS purchases should be submitted through Apple's "Report a Problem" portal at reportaproblem.apple.com or through Apple Support. Apple manages all refund processing for purchases made through the App Store.
• Google Play Store: Refund requests for Android purchases may be submitted through the Google Play Store within 48 hours of purchase for automatic processing, or through Google Play Help for requests after that period.

The following exceptions to refunds apply: (a) refund requests submitted after the fourteen (14) day cooling-off period for Lifetime Subscriptions; (b) Accounts that have been terminated due to violation of these Terms; (c) instances where the User has engaged in fraudulent or abusive refund behavior, including repeated purchases and refund requests; and (d) purchases where the User has explicitly consented to waive their withdrawal right upon immediate access to digital content, where permitted by applicable law.

For any billing discrepancies, unauthorized charges, or refund inquiries not covered by the above, please contact our support team at support@jumpssh.ro and we will work to resolve the issue promptly.

8. Acceptable Use Policy

You agree to use the Service exclusively for lawful purposes and in full compliance with all applicable local, national, and international laws, regulations, and ordinances, including but not limited to the laws of your country of residence, the laws of Romania, and all applicable European Union directives and regulations. You bear sole responsibility for ensuring that your use of the Service complies with all laws applicable to you.

The following activities are strictly prohibited when using the Service. Engaging in any of these activities constitutes a material breach of these Terms and may result in immediate Account termination, legal action, and/or referral to law enforcement authorities:

• Unauthorized System Access: Using the Application to access, or attempt to access, any computer system, server, network, or infrastructure for which you do not have explicit, lawful authorization from the system owner.
• Network Scanning and Reconnaissance: Conducting port scans, vulnerability scans, network enumeration, or any form of unauthorized reconnaissance against systems or networks without the express written permission of the owner.
• Malware Distribution: Using the Service to upload, transmit, distribute, or deploy malware, viruses, worms, trojans, ransomware, rootkits, keyloggers, or any other malicious software to any system.
• Security Circumvention: Attempting to bypass, disable, interfere with, or circumvent any security features, authentication mechanisms, access controls, or protective measures of any system or network accessed through the Application.
• Denial of Service Attacks: Conducting, facilitating, or participating in denial-of-service (DoS), distributed denial-of-service (DDoS), or any other form of attack intended to disrupt, degrade, or disable the availability of any system, service, or network.
• Spam and Unsolicited Communications: Using the Service to send, facilitate, or relay unsolicited bulk messages, spam, phishing communications, or any form of unauthorized electronic communication.
• Illegal Content: Using the Service to store, transmit, distribute, or facilitate access to content that is illegal, obscene, defamatory, threatening, or that violates the rights of any third party.
• Intellectual Property Infringement: Using the Service to infringe upon the patents, copyrights, trademarks, trade secrets, or other intellectual property rights of any person or entity.
• Resale or Redistribution: Reselling, sublicensing, leasing, renting, or otherwise commercially distributing access to the Application or any portion thereof to third parties without the prior written consent of the Company.

You are solely and entirely responsible for ensuring that you possess valid, current, and legally sufficient authorization to access every server, system, and network to which you connect using the Application. The Company does not verify, validate, or authenticate your right to access any Third-Party Services. Any unauthorized access to computer systems may constitute a criminal offense under applicable law, including but not limited to the Computer Fraud and Abuse Act (CFAA), the EU Directive on Attacks Against Information Systems (Directive 2013/40/EU), and the Romanian Criminal Code.

9. SSH Connection Disclaimer

You acknowledge and agree that you are solely and entirely responsible for all servers, systems, and networks to which you establish connections using the Application. The Company does not own, operate, manage, monitor, or endorse any Third-Party Services accessed through Jump SSH, and the availability, security, configuration, and behavior of such services are entirely outside the Company's control.

The Company does not monitor, intercept, log, record, store, or inspect the content of your SSH terminal sessions, SFTP transfers, or any data transmitted between your device and remote servers. Your terminal session content is transmitted directly between your device and the remote server using the SSH protocol's end-to-end encryption, and the Company has no access to this encrypted traffic.

The Company does not validate, verify, or authenticate the identity, authenticity, or security posture of any remote server to which you connect. While the Application may display server host key fingerprints to assist you in verifying server identity, the responsibility for confirming the authenticity of any server rests solely with you. Connecting to unverified or compromised servers may expose you to man-in-the-middle attacks, data theft, or other security risks.

You assume all risk and liability for any and all commands executed, files transferred, configurations modified, or actions taken on remote servers through the Application. The Company shall not be liable for any data loss, data corruption, system downtime, server misconfiguration, service disruption, security breach, or any other damage resulting from commands you execute or actions you take through SSH sessions initiated via the Application. It is your responsibility to maintain adequate backups and to exercise appropriate caution when executing commands on production systems.

10. Intellectual Property

The Application, including but not limited to its source code, object code, software architecture, algorithms, user interface designs, visual elements, graphics, icons, logos, documentation, and all associated Intellectual Property, is and shall remain the exclusive property of White Hat Technology SRL. All rights, title, and interest in and to the Application are reserved by the Company. Nothing in these Terms shall be construed as transferring any ownership rights in the Application or any portion thereof to you.

Subject to your compliance with these Terms and payment of applicable Subscription fees, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the Application on devices that you own or control, solely for your personal or internal business purposes. This license does not include the right to modify, adapt, translate, create derivative works of, distribute, sell, lease, sublicense, or otherwise commercially exploit the Application.

You shall not, and shall not permit any third party to: (a) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying algorithms, or data structures of the Application; (b) modify, translate, adapt, or create derivative works based upon the Application; (c) remove, alter, obscure, or tamper with any copyright notices, trademark notices, digital watermarks, or other proprietary rights notices contained within or displayed by the Application; (d) copy or reproduce the Application or any portion thereof, except as expressly permitted by applicable law; or (e) circumvent, disable, or interfere with any technological protection measures, license verification mechanisms, or digital rights management features incorporated into the Application.

The name "Jump SSH," the > jumpssh stylized logo, and all related branding, trade names, service marks, and trade dress are the trademarks and intellectual property of White Hat Technology SRL. No license or right to use any of these trademarks is granted by implication, estoppel, or otherwise. Unauthorized use of the Company's trademarks is strictly prohibited and may constitute a violation of applicable trademark laws.

The Application may incorporate or link to open-source software components, each of which is subject to its own applicable open-source license terms. A list of open-source components and their respective licenses is available within the Application's settings or upon request. Nothing in these Terms is intended to limit any rights you may have under the terms of an applicable open-source license.

11. User Content & Data

You retain all right, title, and interest in and to any Content that you upload, store, transmit, or generate through your use of the Service, including but not limited to connection configurations, saved server profiles, SSH key pairs, command snippets, and any other user-generated data. The Company does not claim any ownership rights over your Content.

By using the Service, you grant the Company a limited, non-exclusive, worldwide, royalty-free license to process, store, transmit, and display your Content solely to the extent necessary to provide, maintain, and improve the Service. This license is limited to the operational requirements of delivering the Service to you and does not extend to any other purpose. The Company shall not use your Content for advertising, marketing, training of artificial intelligence models, or any other purpose unrelated to the provision of the Service.

All handling, processing, and storage of your Personal Data is governed by our Privacy Policy, which forms an integral part of this Agreement. The Privacy Policy describes in detail how we collect, use, store, protect, and disclose your information, and your rights regarding your Personal Data under applicable data protection laws, including the GDPR.

The Company has no access to, and makes no claim over, the content of your SSH terminal sessions. All data transmitted between your device and remote servers through SSH connections is encrypted end-to-end and is not accessible to, monitored by, or stored by the Company. Your SSH session activity, including commands executed, output received, and files transferred, remains entirely private between you and the remote server.

12. Service Availability & SLA

The Company shall use commercially reasonable efforts to maintain the availability of the Service, including backend infrastructure such as account authentication, synchronization services, and update delivery. However, as a mobile application that primarily operates through direct connections between your device and remote servers, the availability of SSH connections is largely dependent on factors outside the Company's control, including your network connectivity, the availability of your remote servers, and intermediate network infrastructure.

The Company does not guarantee any specific uptime percentage, service level, or availability target for the Service. The Service is provided on a "best effort" basis, and temporary interruptions may occur due to maintenance, updates, infrastructure changes, or unforeseen technical issues.

The Company will endeavor to provide reasonable advance notice of planned maintenance or service interruptions that may affect the availability of backend services, through in-app notifications, email communications, or announcements on the Company's website. However, emergency maintenance required to address security vulnerabilities, critical bugs, or infrastructure failures may be performed without advance notice.

The Company shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent that such failure or delay is caused by a Force Majeure event. In the event of a Force Majeure event, the Company's obligations shall be suspended for the duration of the event, and the Company shall use reasonable efforts to mitigate the impact and resume normal service as soon as practicable.

To the extent that the Company provides any application programming interfaces (APIs) or integration endpoints, such APIs are provided without any guarantee of availability, rate limits, backward compatibility, or continued support, unless otherwise specified in separate API documentation or agreements.

13. Limitation of Liability

In no event shall the Company, its directors, officers, employees, agents, affiliates, successors, or assigns be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, regardless of the cause of action or the theory of liability, including but not limited to: loss of profits, loss of revenue, loss of business opportunities, loss of data, loss of goodwill, business interruption, cost of procurement of substitute services, or any other intangible losses, even if the Company has been advised of the possibility of such damages.

Without limiting the generality of the foregoing, the Company shall have no liability whatsoever for:

• Server Damage or Misconfiguration: Any damage to, corruption of, or misconfiguration of remote servers resulting from commands executed or actions taken through the Application.
• Data Loss or Corruption: Any loss, corruption, deletion, or unauthorized modification of data on remote servers, local devices, or any other storage medium.
• Unauthorized Access: Any unauthorized access to your servers, systems, networks, or Accounts by third parties, whether resulting from compromised credentials, security vulnerabilities, or any other cause.
• Third-Party Actions: Any actions, omissions, failures, or conduct of third parties, including internet service providers, hosting providers, cloud platforms, or other service providers.
• Connection Failures: Any inability to establish, maintain, or resume SSH connections due to network conditions, server availability, firewall configurations, or any other technical factors.
• Content of Remote Servers: Any content, software, or materials encountered on or downloaded from remote servers accessed through the Application.

Some jurisdictions do not allow the exclusion or limitation of certain types of damages or liability. In such jurisdictions, the Company's liability shall be limited to the maximum extent permitted by applicable law. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability which cannot be excluded or limited under applicable mandatory law, including applicable EU consumer protection regulations.

14. Disclaimer of Warranties

The Company expressly disclaims, and you expressly waive (to the maximum extent permitted by applicable law), any and all warranties and representations with respect to the Service, including but not limited to warranties that:

• The Service will be available without interruption, be timely, secure, or free from errors, bugs, vulnerabilities, or other harmful components.
• The Service will operate without errors, defects, or malfunctions, or that any defects will be identified or corrected within any specific timeframe.
• The Service will meet your specific requirements, expectations, or intended purposes.
• The Service will be compatible with all devices, operating systems, servers, network configurations, SSH implementations, or Third-Party Services.
• The results obtained from the use of the Service will be accurate, reliable, or complete.
• Any Third-Party Services accessed through the Application will be available, secure, authentic, or free from vulnerabilities.

While the Company implements industry-standard security practices and encryption protocols in the design and development of the Application, the Company does not warrant that the Application is impervious to all security threats, that your data will be absolutely secure under all circumstances, or that the encryption mechanisms employed will be effective against all forms of attack, including future attack vectors not known at the time of development. Security is a shared responsibility, and you must take reasonable precautions to protect your credentials, devices, and data.

15. Indemnification

You agree to indemnify, defend, and hold harmless White Hat Technology SRL, its directors, officers, employees, agents, affiliates, successors, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, suits, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your use or misuse of the Service, including any actions taken on remote servers through SSH connections established via the Application.
• Your violation or breach of any provision of these Terms or any applicable law, regulation, or ordinance.
• Your unauthorized access to, or interference with, any Third-Party Services, computer systems, servers, or networks.
• Any claim by a third party that your use of the Service, your Content, or your actions through the Application infringe upon, misappropriate, or otherwise violate such third party's intellectual property rights, privacy rights, or any other legal rights.
• Any dispute between you and any third party relating to servers, systems, or data accessed through the Application.

The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate fully with the Company in asserting any available defenses. This indemnification obligation shall survive the termination or expiration of these Terms and your use of the Service.

16. Termination

Termination by User: You may terminate your Account and discontinue your use of the Service at any time by deleting your Account through the Application's settings or by contacting our support team at support@jumpssh.ro. If you have an active Pro Subscription, please ensure that you cancel the auto-renewal through your App Store or Play Store settings prior to deleting your Account to avoid future charges.

Termination by Company: The Company reserves the right to suspend, restrict, or terminate your Account and access to the Service, in whole or in part, at any time and without prior notice, if: (a) you violate any provision of these Terms; (b) you engage in fraudulent, abusive, or illegal activity; (c) continued provision of the Service to you is prohibited by applicable law or a valid legal order; (d) your Account has been inactive for an extended period, as determined by the Company's data retention policies; or (e) the Company determines, in its sole discretion, that termination is necessary to protect the integrity, security, or operation of the Service or the rights of other Users.

Effect of Termination: Upon termination of your Account, whether initiated by you or by the Company: (a) your right to access and use the Service shall cease immediately; (b) any licenses granted to you under these Terms shall automatically terminate; (c) the Company shall delete your Account data and associated Content within thirty (30) calendar days of termination, unless retention is required by applicable law, regulation, or valid legal process; and (d) any outstanding fees owed to the Company shall become immediately due and payable.

Survival: The following provisions shall survive the termination or expiration of these Terms and continue in full force and effect: Sections 2 (Definitions), 9 (SSH Connection Disclaimer), 10 (Intellectual Property), 13 (Limitation of Liability), 14 (Disclaimer of Warranties), 15 (Indemnification), 17 (Dispute Resolution), and any other provisions which by their nature are intended to survive termination.

17. Dispute Resolution

Informal Resolution: In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the Service, or your use of the Application ("Dispute"), the parties agree to first attempt to resolve the Dispute through good-faith informal negotiation. You agree to contact the Company at legal@whitehat.technology with a written description of the Dispute, including all relevant details and your proposed resolution. The Company shall respond within a reasonable period, and both parties shall endeavor to resolve the Dispute within thirty (30) calendar days of the initial notification.

Mediation: If the Dispute cannot be resolved through informal negotiation within thirty (30) days, either party may elect to submit the Dispute to mediation administered by a mutually agreed-upon mediation service. For EU consumers, mediation may be conducted through the alternative dispute resolution (ADR) bodies available in your Member State, or through the European Commission's Online Dispute Resolution (ODR) platform. The costs of mediation shall be shared equally between the parties, unless the mediator determines otherwise.

Arbitration: If mediation is unsuccessful or if the parties are unable to agree on mediation, either party may submit the Dispute to binding arbitration conducted in Bucharest, Romania, in accordance with the rules of the Court of International Commercial Arbitration attached to the Chamber of Commerce and Industry of Romania. The arbitration shall be conducted by a single arbitrator, and the language of the arbitration shall be English. The arbitrator's award shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.

Governing Law: These Terms, and any Dispute arising out of or relating to these Terms, shall be governed by and construed in accordance with the laws of Romania, without regard to its conflict of laws provisions. To the extent applicable, the mandatory provisions of EU consumer protection law, including Regulation (EU) No 524/2013 on online dispute resolution, shall also apply.

Jurisdiction: Subject to the dispute resolution procedures set forth above, the courts of Bucharest, Romania shall have exclusive jurisdiction over any legal proceedings arising out of or relating to these Terms. For EU consumers, this jurisdiction clause does not deprive you of the protection afforded by the mandatory provisions of the law of your country of habitual residence, and you may also bring proceedings in the courts of your Member State of residence.

18. EU Consumer Rights

If you are a consumer residing in the European Union or the European Economic Area, you are entitled to certain rights under EU consumer protection legislation that cannot be waived or limited by contract. Nothing in these Terms shall affect, diminish, or restrict your statutory rights as a consumer under applicable EU law, including but not limited to Directive 2011/83/EU on consumer rights, Directive 93/13/EEC on unfair terms in consumer contracts, and the laws implementing these Directives in your Member State of residence.

Right of Withdrawal: As described in Section 7, you have the right to withdraw from your purchase within fourteen (14) calendar days from the date of purchase, without giving any reason. To exercise this right, you must inform the Company of your decision by a clear, unambiguous statement sent to support@jumpssh.ro. You may use the model withdrawal form provided in Annex I(B) of Directive 2011/83/EU, but it is not obligatory.

Alternative Dispute Resolution (ADR): In accordance with Regulation (EU) No 524/2013, we inform you that the European Commission provides an Online Dispute Resolution (ODR) platform, which is available at https://ec.europa.eu/consumers/odr. This platform allows EU consumers to submit complaints about goods or services purchased online and to seek resolution of disputes with traders established in the EU. You may use the ODR platform to submit a complaint regarding the Service.

The Company commits to engaging in good faith with any ADR procedures initiated by EU consumers through recognized ADR bodies in their respective Member States. The Company's email address for purposes of the ODR platform is support@jumpssh.ro.

Where any provision of these Terms conflicts with mandatory EU consumer protection law applicable in your jurisdiction, the mandatory law shall prevail to the extent of the conflict, and the remainder of these Terms shall continue in full force and effect.

19. Modifications to Terms

The Company reserves the right to modify, amend, or update these Terms at any time, at its sole discretion. In the event of any material changes to these Terms, the Company shall provide Users with at least thirty (30) calendar days advance notice prior to the effective date of the changes. Notice shall be delivered through one or more of the following methods: email notification to the address associated with your Account, prominent in-app notification upon launching the Application, or publication on the Company's website at www.jumpssh.ro/terms.

For non-material changes, such as corrections of typographical errors, clarifications of existing provisions, or formatting adjustments, the Company may update these Terms without advance notice, and the updated Terms shall be effective immediately upon posting.

Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the modified Terms. If you do not agree with any material changes, you must discontinue your use of the Service and delete your Account before the effective date of the changes. For material changes that substantially alter your rights or obligations under these Terms, the Company may require your explicit affirmative consent (e.g., by clicking "I Accept" or a similar mechanism) before the updated Terms take effect.

The most current version of these Terms will always be available at www.jumpssh.ro/terms, with the "Last updated" date reflecting the date of the most recent revision.

20. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitral tribunal to be invalid, illegal, unenforceable, or in conflict with applicable law, such provision shall be modified and interpreted to accomplish the objectives of the original provision to the greatest extent possible under applicable law, and the remaining provisions of these Terms shall continue in full force and effect. The invalidity or unenforceability of any provision in one jurisdiction shall not affect the validity or enforceability of that provision in any other jurisdiction. If a provision cannot be modified to be enforceable, it shall be severed from these Terms, and the remaining provisions shall be enforced as if the severed provision had never been included.

21. Entire Agreement

These Terms, together with the Privacy Policy and any other policies, guidelines, or supplementary terms expressly incorporated herein by reference, constitute the entire agreement between you and the Company with respect to the subject matter hereof. This Agreement supersedes and replaces all prior or contemporaneous negotiations, discussions, proposals, representations, warranties, understandings, and agreements, whether oral or written, between the parties regarding the Service. No oral statement, representation, or commitment made by any employee, agent, or representative of the Company shall modify or supplement these Terms unless set forth in a written amendment signed by an authorized officer of the Company.

22. Assignment

The Company may assign, transfer, delegate, or sublicense any or all of its rights and obligations under these Terms to any third party, including in connection with a merger, acquisition, corporate reorganization, sale of all or substantially all of its assets, or any similar transaction, without your prior consent and without notice to you, provided that the assignee agrees to be bound by the terms of this Agreement. You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms to any third party without the prior written consent of the Company. Any attempted assignment in violation of this Section shall be null and void.

23. Waiver

The failure of the Company to exercise or enforce any right, remedy, or provision of these Terms shall not constitute a waiver of such right, remedy, or provision. A waiver of any provision of these Terms shall be effective only if made in writing and signed by an authorized representative of the Company. No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition, or a waiver of any other term or condition. Any waiver granted shall apply only to the specific instance and shall not operate as a blanket waiver for future instances of the same or similar nature.

24. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms and Conditions, the Service, or any legal matters relating to Jump SSH, please contact us through the following channels:

We endeavor to respond to all inquiries within five (5) business days. For urgent legal matters, including DMCA takedown notices, data protection requests, or security vulnerability disclosures, please indicate the urgent nature of your inquiry in the subject line to ensure timely processing.

By using Jump SSH, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These Terms were last updated on April 11, 2026 (Version 1.0).